Assurance Benefits

• Accurate And Detailed Information About Your Customer
  • Information populated on the repair ticket is derived from a real time view of how your customer is provisioned and the services they are using.
• Real Time Access To Past, Present And Future Customer Service Records
  • Get immediate, seamless access to up-to-date information of all related facilities, as well as pending and historical service order activity.
• Automated Facility Jeopardy Level Detection
  • Automatic detection of emerging facility based repair patterns allows you to proactively resolve unexpected service outages.
• Planned Facility Activity
  • Allows for a pro-active customer response if a planned facility activity becomes a service affecting problem for your customer.
• Complete Audit Trail
  • Audit logs provide complete, detailed information on repair ticket advancement.
• Repeat And Subsequent Call Processing
  • Eliminates the miscommunication between customer and service provider personnel when multiple trouble reports are generated against the same service.
• Service Level Agreements
  • Invaluable to maintaining customer relationships.
• Real Time Line Testing
  • Expedite the trouble ticket advancement process with real time, on-demand or automatic line test capabilities.
• Trouble Ticket Jeopardy Levels
  • Prevent missed customer commitments by management of exception events through jeopardy levels for dispatch and appointment times, ticket closing intervals, queue aging, queue size, and service level agreements.
• Comprehensive Analysis Capabilities
  • Tracking of critical analysis information including: report types, ticket source, out of service indicator, priority, special studies, user defined codes, found and cause codes, and service level agreements.
• Extensive Search Capabilities
  • Supports the retrieval of tickets by status, queue, geographic area, analysis information, dates, or by component (customer name, address, access point), or by wildcard searches.
• Out Of Service Suspension
  • Ensures accurate reflection of a trouble ticket's total out of service time.
• E-Mail Functionality
  • Enables trouble ticket to be e-mailed to another party.
• Retained Remarks
  • Virtually thousands of characters of information retained with the trouble ticket.
• Integration
  • Real-time integration to other applications.
• Work Force Management
  • TRACS provides a work force management module, or can be interfaced to your Telco’s existing work force management application for trouble ticket dispatch.